Frequently Asked Questions

Frequently Asked QuestionsTo view the answer to a question listed below, simply click on the question to toggle on the answer. To hide the answer, click on the question again to toggle off the answer. If you can’t find the answer, please contact our staff.

Questions are grouped based on the following four sections:

 


General Questions

Can you provide nutritional information with your recipes?

Nutritional stats for each recipe on SkinnyChef.com are available through our free membership section, though some recipes are currently undergoing retesting and further fine-tuning.

I need your biography or headshots from your mediakit.

For Jennifer’s mediakit, biography and headshots, please visit the Skinny Chef Media Resource page.

Can I quote your posts?

Articles, photographs and graphics appearing on SkinnyChef.com are protected by federal copyright laws and may not be copied or reprinted without our prior written approval. Request permission to reprint. It’s OK to repost limited excerpts of one of my articles, provided that you include the source ("Jennifer Iserloh, SkinnyChef.com") and a live link (http://skinnychef.com). If in doubt, contact us.

Do you have any specific tips or strategies to lose weight?

For me, it’s not about being skinny, but making tasty foods healthier, and healthy foods tastier. Check out my free video series and 32-page book to get you started and learn more.

Email Updates & Social Media

I would like to follow you on Twitter / Facebook. How do I do that?

Click here to follow me on Twitter or become a Facebook fan. Click here to check for my other social media profiles.

How can I sign up for your weekly Stay In The Loop email updates?

Many people have discovered the convenience of receiving my blog posts, videos and tips as email. Click here for step-by-step instructions to sign up for this free service.

Will I be charged for your weekly Stay In The Loop updates?

No, the Stay In The Loop updates (whether you receive the daily, weekly or monthly version) are provided as a free service, and you can unsubscribe at any time. Unsubscribe links are contained in the footer of each email.

How can I unsubscribe from (or change my email address for) your weekly Stay In The Loop updates?

Each email contains an unsubscribe link in its footer. Simply click on the link to modify your subscription status. To change your email address, unsubscribe your old email address, then visit our signup page to register with your desired email address.

I have other questions not covered here.

If you have any questions or comments, please contact us from the contact form above. Someone on our staff will get in touch with you within one business day (Monday – Friday between the hours of 9 am – 5 pm EST).


Password & Membership

Membership access came with my purchase – will there be recurring charges?

If you purchased the book special or the Ditch The Diets™ program, you’ll receive lifetime access to the digital product components in our secure member area. Other products such as the Skinny Chef Recipe Collection come with subscription access, meaning that you’ll only have access as long as you are a member in good standing.

I forgot my password. How do I get a new one?

Click here to watch a short video showing you exactly how to request a new password.

If you forgot your password, click on the link below the login form (Forgot password?). On the next page, you’ll be prompted to enter your username (or email address). Once you’ve submitted your username/email address, you’ll receive within a few minutes an email in your inbox . If you don’t see the email in your inbox, please check your trash or spam folders. Open the email and click on the link inside, and a new password will be emailed to you. Again, within a few minutes, you’ll receive the email with your new password – allowing you to login. Once you’ve logged in, don’t forget to update your password to something more memorable (see next question)

How do I reset my password?

Click here to watch a short video showing you exactly how to reset your password.

If you would like to change your password (for example after you’ve requested a new one), login to the member area. You’ll notice a login form in the right sidebar, along with a link to update your membership details. Scroll down to the password section, enter your new password and save your changes.

I have other questions not covered here.

If you have any questions or comments, please contact us from the contact form above. Someone on our staff will get in touch with you within one business day (Monday – Friday between the hours of 9 am – 5 pm EST).


Products, Orders, Payments, Returns

I signed up for the email book/videos. There was no email in my inbox yet..

Once you request the book, it will take about 1-2 minutes for our email to arrive in your inbox. If you don’t see our email in your inbox, please check your spam or trash folders. In addition, it may help to white-list Jennifer’s email (click here for detailed instructions).

I didn’t get my copy of your online book – Where is it?

Once you request the book, it will take about 1-2 minutes for our email to arrive in your inbox. If you don’t see our email in your inbox, please check your spam or trash folders. In addition, it may help to white-list Jennifer’s email (click here for detailed instructions).

I received your email, but the download link doesn’t work.

AOL Email disables all links by default. If the confirmation link does not work for you , copy the entire link into your web browser’s address bar, for example Firefox or Internet Explorer.

Thank you for sending me the online book. However I can not download it.

As you’ve noticed, the online book was sent as a PDF attachment. Depending on your email settings, you may have to first download that attachment before you can open it. Once you’ve opened it, save it to your desktop for future reference. To print the document, you must first save it to your desktop, because you may get printing errors if you try to directly print it from your web browser or email system.

I have tried to print the book and it printed jibberish (or gave an error).

We have received reports about this, and in every case it turned out that the PDF document hadn’t been saved to the desktop. So to avoid any printing issues, first save the PDF to your computer, then open it with Adobe Acrobat, and then print it.

I would prefer a print book, not a digital book. Is the book available in a print edition?

The 32-page book is not available in printed format, but you may find some of our other products useful such as the Ditch The Diets™ program.

I’ve ordered your Ditch The Diets program, but I only received your book.

During the checkout process, you had an option to select (a) digital access only or (b) digital access + DVD + printed materials. If you chose option (a), please contact us so that we can upgrade your package to include the additional materials.

Do you ship products to Canada? Can I buy your product if I reside in Canada?

We are accepting Canadian and all other international orders through Paypal. Due to high international shipping costs, some products are only accessible in digital format through our secure member area. You can select international payment options during checkout.

I am residing outside the US. Can I still buy your product?

We are accepting international orders through Paypal. Due to high international shipping costs, some products are only accessible in digital format through our secure member area. You can select international payment options during checkout.

PayPal doesn’t accept my information. Why?

Please go back and check that you have entered your email address correctly – sometimes a comma is present between the domain name and the .com (example: [email protected],com instead of [email protected].com).

Another obstacle is that if you already have a PayPal account associated with your email or credit card number, PayPal doesn’t allow you to use the credit card (forcing you to pay with your PayPal account). If that’s the case, use a different credit card.

I didn’t receive my login information.

At the completion of your purchase, you were redirected to a secure registration page to create your login and password. If you didn’t create a login at that time, please refer to your purchase confirmation email for the link to your personal registration page.

I purchased via PayPal and didn’t receive my login information.

At the completion of your purchase at Paypal, you should have clicked on the blue “Return to Skinny Chef Culinary Services” button in order to establish your login information for the membership area. If you didn’t register at that time, please email us so that we can send you the link to your personal registration page.

How do I return your products for a full refund?

As per our 30-day risk-free guarantee, you can return purchased products for a full refund of the product cost, provided the product is still in reasonable shape. To get the process started, please contact us via email or call our staff at 1-888-730-5816 (Extension 3). Our staff will then issue an RMA number for you to include on the outside of your return shipment. Once we receive your returned product and deem it in reasonable shape, your credit card will be credited for the full amount.

I have other questions not covered here.

If you have any questions or comments, please contact us from the contact form above. Someone on our staff will get in touch with you within one business day (Monday – Friday between the hours of 9 am – 5 pm EST).